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Case Study: Fully Managed IT Strengthens Construction Firm’s Future

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When unreliable IT and growing security needs threatened productivity, this Colorado-based builder partnered with RainTech to fully outsource IT, improve security, and strengthen operations for sustained growth.

Business Snapshot

This regional construction firm has been in business for over 50 years and has grown into one of the industry’s most comprehensive single sources for plumbing, air conditioning, refrigeration, and engineering services. With more than 300 employees and offices in multiple locations, the company delivers complex, high-quality systems for hospitals, correctional facilities, high-rise buildings, airports, and more. It has successfully completed over 700 major projects totaling more than $1 billion in value across the United States.

The Challenge

More than 20 years ago, this construction firm was looking for a more reliable IT provider — one that could deliver responsive support and take the headaches out of managing technology. At the time, the needs were straightforward: fix what broke, keep things running, and provide better service than the previous vendor.

As the firm grew and technology advanced, its challenges became more complex. The company added offices, took on larger projects, and expanded its work in government-related construction. This shift required more than break-fix support. The firm needed a strategic partner to help manage risk, modernize systems, and strengthen security.

In recent years, the stakes have increased further. The rise of sophisticated cyber threats and the introduction of compliance frameworks such as CMMC have created new demands. The company turned to RainTech for trusted guidance to help secure operations and support work in highly regulated environments.

The Solution

RainTech became the firm’s fully managed IT partner, delivering solutions that have kept pace with the company’s changing needs. What began as reliable, day-to-day support has grown into a strategic partnership built on trust, expertise, and shared goals. Over the years, RainTech has provided comprehensive solutions that address immediate challenges while helping the firm modernize, secure, and scale its technology environment. Highlights of this work include:

  • Migrated email to the cloud: Transitioned the company’s email from on-premises Exchange servers to Microsoft’s cloud and now serve as their official Cloud Solution Provider (CSP) for all Microsoft licensing.
  • Modernized server infrastructure: Deployed new on-premises servers when existing hardware reached end-of-life. Years later, RainTech guided the company’s full migration to its secure hosted cloud, eliminating the need for ongoing server replacements and enabling greater scalability.
  • Enhanced security posture: Continuously adapted protections and best practices to the evolving threat landscape, including proactive monitoring, user training, and guidance through RainTech’s virtual Chief Information Security Officer (vCISO) service.
  • Streamlined mobile device management: Took over management of mobile devices, folding cell phone and tablet support into RainTech’s fully covered offering to ensure consistent, secure jobsite technology.
  • CMMC Level 2 certification readiness: Launched a tailored compliance program that integrates with existing support services, streamlining analysis, documentation, and remediation as the company moves toward achieving its Level 2 certification.

The Outcome

Today, after more than 20 years of partnership with RainTech, the firm benefits from a technology environment that is secure, scalable, and fully managed. With one trusted partner overseeing every aspect of IT, the company gains efficiency, confidence, and peace of mind. Key advantages include:

  • Seamless, unified support: RainTech delivers a wide range of services through a single engineering team that works collaboratively, eliminating the silos and miscommunication that can come from managing multiple vendors.
  • Fewer vendors, less complexity: By relying on RainTech for everything from support desk to cloud hosting to compliance consulting, the company avoids the cost and hassle of juggling several IT providers.
  • Cost-effective, flexible cloud options: The firm benefits from RainTech’s own secure hosted cloud infrastructure, a more affordable alternative to platforms like Azure, with the flexibility to migrate to other environments if needed.
  • Tailored solutions: RainTech provides project-based work, ongoing managed services, and virtual C-suite expertise like vCISO and vCCO, so the company can get exactly what it needs at any point in its growth.
  • Built-in Microsoft expertise: As a certified Cloud Solution Provider (CSP), RainTech simplifies licensing and cloud management while delivering expert support across Microsoft platforms.

This firm’s story is one of transformation. It has moved from reactive IT management to a unified strategy that powers progress, growth, and innovation. With RainTech as its IT partner, the company has the technological foundation it needs to focus on what matters most: delivering complex projects with confidence and efficiency.

“Having an IT provider that manages all facets of our technological environment has minimized our downtime and direct involvement. The patience, knowledge, and expertise the RainTech team demonstrates is impressive given the demands of a company with 300+ employees. Our relationship with RainTech is one of trust and transparency, and when the situation demands direct and unfiltered communication, we are confident RainTech’s intent is to look out for our best interests. They come highly recommended!”

Denver Branch Manager