1. Definitions

At RainTech (the “Company”), protecting your privacy is vital to what we do. We respect the privacy of everyone who visits our website and uses our services, including rain.tech, and we follow the laws that protect your privacy.

What We Mean by Personal Data:

“Personal Data” refers to information that identifies you as a person. This can be information that directly identifies you or information that can be linked back to you, such as:

(i) Information you give when you create an account on our website or app;

(ii) When you request our support or report a problem to us;

(iii) Details you provide when using particular services or features;

(iv) Answers you give in surveys or questionnaires;

(v) Technical information like your IP address;

(vi) Your login details, browser type and version, time zone, browser plugins, operating system,
and platform;

(vii) Information about your purchases and payments;

(viii) How you interact with our website, such as:
(viii)(i) The web addresses or full Uniform Resource Locators (URLs) you visit on our site;
(viii)(ii) Your activity on our site, like the links you click and the products you searched for;
(viii)(iii)How long web pages load on your end, and if there are any download errors;
(viii)(iv) length of visits to certain pages;
(viii)(v) or other web page interaction information.

(ix) Information received from third parties, such as business partners, sub-contractors, payment and delivery services, or referrals by other users.

The Company may share anonymous data, aggregated or not, with third parties. Please be aware that the Company may choose to permit third parties to offer subscription and/or registration-based services through the Company’s website. However, the Company is not responsible for what these other companies do or their privacy policies. When you provide your personal information to these companies, please check their privacy policies first.
By using the Company’s website, you signify your agreement to the Company’s privacy policy. If you do not agree to this policy, please do not use the Company’s website(s).

2. Why The Company Collects And Processes Data

The Company collects and processes Personal Data for these reasons:

(i) To fulfill our agreement with you, providing and improving our services and developing new ones;
(ii) To research, design, and introduce new features or products;
(iii) To send you updates, alerts, and other information related to our services or information you requested or signed up for;
(iv) To collect overdue payments;
(v) To deal with legal proceedings, get professional advice, or protect the legitimate interests of the Company, a third party, or other clients;
(vi) To comply with our legal obligations;
(vii) To communicate with you and address your questions or requests;
(viii) For direct marketing – this requires your specific consent, and you can choose to opt-out at any time;
(ix) For purposes closely connected to the ones mentioned above;
(x) When you have given us your consent.

These reasons for collecting and processing Personal Data determine and limit what Personal Data we collect and how we use it (Section 3), how long we store it (Section 4), who has access to it (Section 5) and what rights and other control mechanisms are available to you as a user (Section 6).

3. What Data We Collect And Process

(i) Basic Account Data
When you create an account with the Company, we need your email address and country of residence. You’ll also pick a username and a password. Remember, it’s important to keep your password secret and not share it with anyone. As part of the setup, your account gets a unique ID number, which we use instead of your personal details.

(ii) Transaction and Payment Data
For online transactions, you’ll need to give payment details like credit card information (name, address, card number, expiration date, and security code) to the Company. We use this to make the transaction happen and check for fraud. We also get data from your payment service provider for the same reasons.

(iii) Other Data You Explicitly Submit
We collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others, e.g., in chats, forums, or when you give feedback or other user-generated content. This data includes:
(iii)(i) Your post, comment, or other interaction with our content and services;
(iii)(ii) Information you sent through chat;
(iii)(iii) Information you gave when you requested information or support from us or purchased content and services from us, including information necessary to process your orders with the relevant payment merchant or, in the case of physical goods, shipping providers;
(iii)(iv) Information you provide when joining contests, competitions, and tournaments or responding to surveys, e.g., your contact details.

(iv) Your Use of the Websites
We collect information about how you use our websites and services. This includes browser and device data, your interactions, and usage data. We track your activity to make sure you’re not a bot and to improve our services.

(v) Your Use of Services and Subscriptions
To provide you with services, we collect and use data about your activity, preferences, and device information (like operating system, device settings, unique identifiers, and crash data).

(vi) Tracking Data and Cookies
We use cookies (small text files on your computer) and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers) to analyze how you use our services, enable us to recognize your devices, improve our services as well as enhance our marketing, analytics, or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent cookies’ reception or provide a notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of our websites. When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.

(vii) Third Party Services
Our website uses Google Analytics, Google Maps, Google Login, and Facebook Login (“Third Party Service”). Third Party Services use “cookies” (text files placed on visitors’ computers) to analyze how you use our site. The cookie-generated data will generally be transmitted to and stored by Third Party Services on servers in the [United States]. We cannot and do not control the use of cookies or the resulting information by the Third Party Service.

On behalf of the website operator, Third Party Service will use this information to evaluate its users’ website/location/credentials, compile reports on website activity, and provide other services relating to website activity and internet usage for website operators.

Third Party Services will not associate the IP address transferred with any other data the Company holds. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that, in this case, you may not be able to maximize the functionality of this website.

(viii) Content Recommendations
Based on the data we collect (Section 3), we personalize content and offers to improve your experience. We might send you marketing emails with your permission or where the law allows. We may also use your collected information to customize our marketing messages and collect information on whether you opened these messages and which links in the text you followed.

You can opt-out or withdraw your consent to receive marketing emails at any time by either withdrawing the consent on the same page where you previously provided it or clicking the “unsubscribe” link provided in every marketing email. Notwithstanding any opt-out of promotional or marketing emails by you, we reserve the right to contact you regarding account status, changes to the user agreement, and other matters relevant to the underlying service and/or the information collected.

(ix) Information for Detecting Violations
We collect data necessary to detect and stop fraud, cheating, and other illegal activities or “Violations.” This data is only kept as long as needed for these purposes. If the data shows a Violation, we keep the data longer for legal reasons. We may not disclose specific data to you if it compromises if the disclosure will compromise the mechanism through which we detect, investigate, and prevent such Violations.

4. How We Store Data

(i) How Long We Keep Your Data
We keep your information for as long as it’s needed for the purposes for which we collected it. Sometimes, the law requires us to keep it for longer. If you close your User Account, we’ll mark your Personal Data for deletion unless the law or other important reasons require us to keep it longer. Remember, once we delete your data, all your information and credits are gone for good.

(ii) Deletion of Data
In cases where Personal Data cannot be completely deleted in order to ensure the consistency of the system, the user experience or the community, your information will be permanently anonymized. Please note that the Company is required to retain certain transactional data under statutory commercial and tax law for up to 10 years.

Suppose you withdraw your consent to the processing of your Personal Data. In that case, we will delete your Personal Data without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.

Suppose you exercise a right to object to processing your Personal Data. In that case, we will review your objection and delete the Personal Data that we processed for the purpose to which you objected without undue delay unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

(iii) Where We Store Your Data
The data we collect from you may be transferred to and stored in the United States or a destination outside your jurisdiction. It may also be processed by third parties who operate outside of your jurisdiction. By submitting your Personal Data, you agree to this transfer, storing, or processing of data outside your jurisdiction. We will take all necessary steps to ensure your data is treated securely per this privacy policy.

5. Who Has Access To Data

(i) The Company and its subsidiaries may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in Section 2 above. This includes our overseas offices, affiliates, business partners, and counterparts (on a need-to-know basis only). In the event of a reorganization, sale, or merger, we may transfer Personal Data to the relevant or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

(ii) We may also share your Personal Data with our third-party providers that provide customer support services in connection with the goods, content, and services we distribute. Your Personal Data will be used per this Privacy Policy and only as far as necessary for performing customer support services.

(iii) We may also share your information with our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example, staff engaged in the fulfillment of your order, the processing of your payment, and the provision of support services); persons under a duty of confidentiality to us; or persons to whom we are required to disclose under applicable laws and regulations in any part of the world.

(iv) In line with Internet standards, we may share some details (like your IP address and the identification of content you wish to access) with third-party network providers. These providers help deliver the digital content you have requested using a network of servers based on your geographic area.

(v) The Company may allow you to link your User Account to a third-party account. If you consent to connect the accounts, the Company may collect and combine information you allowed the Company to receive from a third party with information about your User Account to the degree allowed by your consent at the time. Suppose the linking of the accounts requires transmitting information about your person from the Company to a third party. In that case, you will be informed about it before the linking takes place, and you will be given the opportunity to consent to the linking and the transmission of your information. The third party’s use of your information will be subject to the third party’s privacy policy, which we encourage you to review.

(vi) The Company may release Personal Data to comply with court orders, laws, and regulations that require us to disclose such information.

(vii) We make certain data related to your User Account available to other users. Anyone can access this information by querying your ID. At a minimum, the public persona name you have chosen to represent you is accessible this way. The accessibility of any additional info about you can be controlled through your user profile page. Data publicly available on your profile page can be accessed automatically. While we do not share your real name or email, any details you put on your public profile can be seen by others.

(viii) Our community includes message boards, forums, and chat areas. Anything you post here is public, so be careful because third parties may use this information, which may result in unsolicited messages from other posters or third parties. These activities are beyond our control. If someone posts your Personal Data without your permission, let us know through our reporting function, and we will help remove it.

6. Your Rights And Control Mechanisms

You have the right to:

(i) Ask us if we are keeping any Personal Data about you;
(ii) Look at any personal data we have about you;
(iii) Tell us to fix if there is anything wrong or missing in the Personal Data we have about you;
(iv) Request erasing your Personal Data by deleting your user account.

7. Children

The minimum age to create a User Account is 18. the Company will not knowingly collect Personal Data from children below this age. If a country has a higher age limit for collecting personal data, we will ask for parental consent before anyone younger can create an account and provide their Personal Data. We encourage parents to teach their children not to share personal information online.

8. Contact Information

You can contact the Company’s data protection officer at the address below:

3 S Tejon St., Suite 400
Colorado Springs, CO 80903

While we review any request sent by mail, please be aware that to combat fraud, harassment, and identity theft, the only way to access, rectify, or delete your data is by logging in with your User Account at info@rain.tech

9. Revision Date

This privacy policy was last updated on March 31, 2024. If you were a user before the Revision Date, it replaces the existing Privacy Policy. The Company reserves the right to change this policy at any time by notifying the users of the existence of a new privacy statement. This policy is not intended to and does not create any contractual or legal rights on behalf of any party.