Why Our 4-Day Work Week Is Great News for Our Clients

When your IT partner runs on clarity and focus, you feel it: faster answers, fewer escalations, and more proactive guidance. That is why RainTech is moving to a 4-day, 32-hour work week. Our Q3 pilot showed that what matters most to you has improved:

• Stronger team morale

• Higher client satisfaction

• Quicker ticket resolution 

What Improved for Clients During the Pilot

• CSAT improved during the test period, reinforcing our 2025 performance levels. RainTech’s support desk averages 98% CSAT.

• Ticket resolution times decreased. A well-rested service desk closes incidents faster and more cleanly, reducing re-opens and hand-offs.

• Employee morale rose (eNPS up), which showed up in more proactive communication and smoother ownership of issues.

Jefferson Black, who leads our eight-member service desk, put it this way: “The additional weekday time means my team can handle life’s logistics. They come in focused, and clients feel the difference.”

Coverage You Can Count On

✅ 24X7 monitoring with human oversight continues. Coverage models and on-call rotations ensure no gaps for security events or critical incidents.

✅ No change to salaries or benefits for our team. This is about effectiveness, not cost-cutting.

✅ Ongoing measurement. We will track CSAT, ticket resolution and response times, eNPS, and key financial indicators against prior-quarter baselines to ensure you keep seeing the benefit.

What This Means for Health Centers and Other Regulated Organizations

• Fewer interruptions to clinical workflows. Faster first-touch and resolution reduces the time your staff spends in the queue.

• More proactive improvements. Focused engineering time means we address recurring root causes, such as patching, device hygiene, and identity controls, before they bite.

• A steadier partner. Engagement rises when teams have the time and energy to think ahead for clients. That translates into better planning, clearer change windows, and smoother rollouts across cloud, security, and support.

“Our four-day pilot allowed us to explore a future where well-rested, empowered individuals deliver sharper results. The data confirms it,” said Andrew Jahnke, CEO. “A condensed week will become the new standard at RainTech.”

The Bottom Line

RainTech is choosing an operating model that helps our people deliver better outcomes for your people. That is our ethos, People, period, in action.

See what this means for your team. Schedule a discovery call today. 

For full details, you can read the official announcement on Business Wire.